Shipping Information
Reliable Delivery, Every Time.
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Overview
Effective Date: 22nd August 2024
At Only Lovable Incorporated, we are committed to delivering your personal care products with care and efficiency. Below, you will find our shipping policy to ensure you have a clear understanding of our shipping procedures.
Table of Contents
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order is shipped.
Shipping Rates & Delivery Estimates
Local Shipping (within Barbados):
- Free Standard Local Shipping: 1-3 business days on all orders
Regional Shipping (within the USA, Canada & Caribbean):
- FREE Standard Regional Shipping on all orders USD $60 and over: 3-7 business days
- Expedited Regional Shipping: 1-3 business days – Calculated at checkout based on destination and weight.
- Duties and taxes are the responsibility of the customer and will vary by country.
International Shipping:
- FREE Standard International Shipping on all orders USD $75 and over: 3-10 business days
- International Expedited Shipping: 3-8 business days – Calculated at checkout based on destination and weight.
- Duties and taxes are the responsibility of the customer and will vary by country.
Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order via the carrier’s website using the provided tracking number.
- Please allow up to 48 hours for the tracking information to update.
Shipping Restrictions
We currently ship to the following countries:
Local:
- Barbados
Regional
- Anguilla
- Antigua and Barbuda
- Aruba
- Bahamas
- Bermuda
- Bonaire
- Cayman Islands
- Curacao
- Dominica
- Dominican Republic
- French Guyana
- Grenada
- Guadeloupe
- Guyana (British)
- Haiti
- Jamaica
- Martinique
- Montserrat
- Puerto Rico
- Saint Kitts and Nevis
- St. Lucia
- Saint Vincent and the Grenadines
- St. Barthelemy
- St. Eustatius
- St. Lucia
- St. Maarten
- St. Vincent
- Trinidad and Tobago
- Turks & Caicos
- United States of America
- Virgin Islands (British)
- Virgin Islands (US)
International
- We ship to more than 200 international destinations.
We do not ship to P.O. Boxes, APO/FPO addresses, or certain international destinations due to carrier restrictions.
Hazardous materials or temperature-sensitive products may have specific shipping restrictions. These will be indicated in the product description.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages after delivery has been confirmed by the carrier.
- If your package if marked as delivered and you have not received it, please check with your neighbours or local post office.
- For further assistance, please contact us at help@onlylovable.com within 7 days of the marked delivery date.
Damaged Items
- If your order arrives damaged, please take photos of the damaged items and packaging, and contact us at help@onlylovable.com within 48 hours of receiving your order.
- We will work with you to resolve the issue, which may include a replacement or refund.
Incorrect Addresses
- Please ensure that your shipping address is correct at the time of purchase.
- We are not responsible for packages delivered to an incorrect address provided by the customer.
- If your order has not yet shipped, contact us immediately at help@onlylovable.com to the correct address.
Order Modifications and Cancellations
- Once an order has been placed, we are unable to make changes or cancel the order after it has been processed.
- For urgent requests, please contact us at help@onlylovable.com, and we will do our best to assist you.
Customs, Duties, and Taxes
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- We have no control over these charges and cannot predict what they may be.
- Customs policies may vary by country; please contact your local customs office for more information.
Contact Information
If you have any questions about these Terms, please contact us at:
Email: help@onlylovable.com
